Privacy Policy

Effective Date: June 11, 2025

At Bil & Eesh, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, share, and protect your personal data when you visit our website www.bilneesh.com or use our services. By using our website, you agree to the terms outlined in this policy.

1. Who We Are

Bil & Eesh is software company with a registered office at 20 Wenlock Road, London N1 7GU England & Wales. We are the data controller responsible for your personal information. For questions about this policy or your data, contact us at:

• Email: privacy@bilneesh.com
• Address: 20 Wenlock Road, London N1 7GU, England & Wales.

2. Information We Collect

We collect information to provide and improve our services. The types of data we collect include:

a. Information You Provide

• Personal Details: Name, email address, phone number, billing/shipping address, or payment information when you make a purchase, create an account, or contact us.
• User Content: Feedback, reviews, survey responses, or messages sent to our support team.
• Account Information: Login credentials and preferences when you register on our website.

b. Information Collected Automatically

• Technical Data: IP address, browser type, operating system, device type, and access times.
• Usage Data: Pages visited, links clicked, time spent on our site, and referral sources.
• Cookies and Tracking: We use cookies and similar technologies to enhance your experience, analyze usage, and deliver personalized content.

c. Information from Third Parties

• Partners: We may receive data from third-party services (e.g., payment processors, social media platforms, or analytics providers) based on your interactions.
• Public Sources: Information available publicly, such as social media profiles, if relevant to our services.

3. How We Use Your Information

We use your data for the following purposes:

• To Provide Services: Process orders, manage accounts, deliver products, and respond to inquiries.
• To Improve Our Website: Analyze usage trends, optimize site performance, and enhance user experience.
• For Marketing: Send newsletters, promotions, or personalized offers (with your consent, where required). You can opt out at any time.
• For Security: Prevent fraud, detect unauthorized access, and ensure the safety of our website.
• To Comply with Legal Obligations: Meet regulatory requirements or respond to legal requests.

4. How We Share Your Information

We do not sell, rent, or trade your personal information for marketing purposes without your consent. We may share your data with:

• Service Providers: Third parties that assist with payment processing, shipping, hosting, analytics, or marketing (e.g., PayPal, Google Analytics). These providers are contractually obligated to protect your data.
• Business Partners: With your consent, we may share data with partners for co-branded services or promotions.
• Legal Authorities: If required by law, regulation, or legal process (e.g., court orders, subpoenas).
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new entity.

5. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the data we hold about you.
• Correction: Ask us to update or correct inaccurate information.
• Deletion: Request the removal of your data, subject to legal exceptions.
• Restriction: Limit how we process your data in certain cases.
• Portability: Receive your data in a structured, portable format.
• Objection: Object to processing for marketing or other purposes.
• Opt-Out: Opt out of targeted advertising, cookies, or marketing emails.

To exercise these rights, contact us at privacy@bilneesh.com. We will respond within [30 days or as required by law]. For California residents, see our [US Supplemental Privacy Notice] for additional rights under the CCPA.

6. Cookies and Tracking Technologies

We use cookies, pixel tags, and similar tools to enhance functionality and personalize your experience. You can manage cookie preferences through your browser settings or our [Cookie Consent Tool]. For more details, see our [Cookie Policy].

7. Data Security

We implement reasonable technical and organizational measures (e.g., encryption, access controls) to protect your data. However, no online transmission is 100% secure, and we cannot guarantee absolute security.

8. International Data Transfers

If you are outside UK, your data may be transferred to servers in some other countries e.g., the United States. We ensure appropriate safeguards, such as Standard Contractual Clauses, to comply with data protection laws.

9. Data Retention

We retain your data only as long as necessary for the purposes outlined in this policy or to comply with legal obligations. For example, we keep transaction records for 5 Years to meet tax requirements. When no longer needed, we securely delete or anonymize your data.

10. Third-Party Links

Our website may contain links to third-party sites (e.g., social media, payment providers). We are not responsible for their privacy practices. Please review their policies before sharing information.

11. Children’s Privacy

Our services are not intended for individuals under [16]. We do not knowingly collect data from children. If we discover such data, we will delete it promptly.

12. Changes to This Policy

We may update this policy to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website or via email. Your continued use of our services after changes take effect constitutes your acceptance.

13. Contact Us

For questions, concerns, or to exercise your rights, reach out to:

• Email: privacy@bilneesh.com
• Phone: +44 74284 76355
• Address: 20 Wenlock Road London N1 7G England & Wales